Returns & Refunds

OVERVIEW

At Luul iyo Libaan, we take care in creating meaningful, culturally rooted products. If something isn’t right with your order, this Refund & Returns Policy explains when returns or refunds are available and how to request one.

RETURNS ELIGIBILITY

We accept returns within 7 days of delivery, provided that:

• The item is unused and in its original condition

• The item is returned in its original packaging

• Proof of purchase is provided

Returns requested after 7 days of delivery may not be accepted.

NON-RETURNABLE ITEMS

The following items are non-returnable, unless faulty or damaged:

• Posters or printed materials

• Custom or personalised items

• Items marked as final sale

This policy does not affect your statutory rights under UK consumer law.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos showing the damage or fault

If the item is confirmed to be faulty, we will offer a replacement or a full refund, including return postage where applicable.

REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original method of payment within 7–10 working days. Processing times may vary depending on your payment provider.

Original shipping costs are non-refundable.

EXCHANGES

We only offer exchanges for items that are defective or damaged. Please contact us before returning your order to arrange this.

RETURN SHIPPING

Customers are responsible for their own return shipping costs.

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

ORDER CANCELLATIONS

Orders may be cancelled before they are dispatched. Once an order has been shipped, it must be returned in line with this policy.

CONTACT INFORMATION

If you have any questions about this Refund & Returns Policy, please contact us at:

Email: info@luuliyoliibaan.com